Frequently asked questions

1. How do I complete my order?

Design the product according to your ideas using the various options. Use the "preview" button to display a live preview of your order. You can then click on "Add to cart" and complete the order.

2. I'm missing personalisation options for myself or family members. What do I do now?

We're sorry! We currently offer a wide selection and are constantly working to expand our selection. If your choice is still not there, we ask for your patience or we would be happy to refer you to one of our other products with an image upload function.

3. How long does shipping take?

Our current shipping time is 5-10 business days. Occasionally, there may be delays with the shipping service providers which we cannot influence. Therefore, our shipping information is only a guideline, but not a legal guarantee.

4. How are our products shipped?

All orders are sent insured and trackable. You will be notified by email as soon as your order has been dispatched. You can find our shipping conditions here.

5. How are our products made?

We attach great importance to quality. That is why all products are manufactured and shipped in compliance with the highest quality standards.

6. Are all orders checked after the order is placed?

Our ordering process is completely automated and will be put into production shortly after the order is placed. Therefore, the responsibility of spell checking lies with the customer. We do not make any changes afterwards and the goods will be printed as posted. If you notice the error immediately after placing your order, we maybe can change something.

7. Can emojis and other characters be printed?

Unfortunately, emojis, Chinese or Cyrillic characters and other special characters cannot be printed. If these were also selected, they will be displayed as blanks when printed. It is therefore important to only use letters from the Latin alphabet on the keyboard.

8. What do I have to consider when choosing my photo?

When choosing the photos, it should be noted that the photo has good exposure (preferably daylight and no flash), the photo should also be sharp and not previously edited. Please note that we cannot verify every order and therefore the choice of photo is the customer's responsibility.

9. The image cannot be uploaded. What now?

Unfortunately, only JPG & PNG formats work for the photo upload. Please make sure that your image is in one of these formats. If it still doesn't work, we ask that you open your product link in a different browser and try again.

10. My goods could not be delivered, what do I do now?

Unfortunately, we have no influence on the transport companies and can therefore not take any responsibility for the delivery. Please check the delivery address when placing your order, this will also be shown again in the order and shipping confirmation. If the goods are returned for any reason, please confirm the full delivery address and a telephone number again. We will be happy to send the goods out again as soon as possible.

11. Can I pay in advance?

Unfortunately we do not offer prepayment. We offer selection of payment options, including PayPal, credit card, Amazon and Apple Pay.

12. Can I exchange a t-shirt or hoodie if it doesn't fit?

Since all our products are personalised goods, they are excluded from the right of withdrawal. On our product pages you will find a size chart to help you choose the right size.

13. Can I have the goods delivered to a packing station?

Delivery to a packing station is unfortunately not possible. The goods will always be returned if such addresses are given. Therefore this option is unfortunately not possible.

If you have any further questions, our support team will be happy to help you. Contact us by email at support@love-faith.uk.